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Responsible Gaming

At JokerBet, we are committed to ensuring that your betting experience remains enjoyable and safe. We provide a variety of tools and features designed to help you stay in control of your gambling activities. Whether you want to set limits, take a break, or seek support, our responsible gaming measures are here to assist you.

Game and Transaction History

You can keep track of your gameplay and financial transactions through our Game and Transaction History sections. The Games section shows details of each bet you place, including the amount, the game played, and the results. The Transactions section provides a record of all deposits and withdrawals made on your account. This transparency helps you monitor your activity and make informed decisions.

Net Deposit Position

Your net deposit position is the total amount you have deposited minus any withdrawals over a specific period. For example, if you deposited £50 and withdrew £30, your net deposit position would be £20. You can view this information for various timeframes such as the current month, the previous month, or all time, helping you keep a clear overview of your spending.

Deposit Limits

To help you manage your spending, JokerBet allows you to set deposit limits on a daily, weekly, or monthly basis. Once set, you can only deposit up to the chosen amount within the selected timeframe. For instance, if you set a daily deposit limit of £50, you will not be able to deposit more than £50 in a single day.

Limits can be adjusted at any time. Reducing a limit takes effect immediately, while increasing or removing a limit is subject to a 24-hour cooling-off period to encourage responsible adjustments. When you reach your deposit limit, you will be notified and prevented from depositing further until the limit resets. Withdrawals are not affected by these limits.

Spending Limits

The Spending Limits tool helps you control your overall betting by limiting the net amount you can deposit over a set period, taking into account withdrawals as well. For example, if you withdraw £60 without depositing, your net position is -£60. If you then set a spending limit of £40, you can deposit up to £100 (£60 + £40) before reaching your limit.

Spending limits can be set daily, weekly, or monthly, and any deposits or withdrawals made earlier in the period will be considered. Decreasing limits applies immediately, while increasing limits requires a 24-hour cooling-off period. Once the limit is reached, you will be notified and unable to deposit further until the limit resets or you make a withdrawal.

Reality Check

To help you stay aware of the time spent gambling, you can enable a Reality Check notification. This alert will notify you after 15, 30, or 60 minutes of continuous play, starting from your first bet. When the notification appears, you must acknowledge it before continuing to play. This feature encourages regular breaks and helps maintain control over your gaming sessions.

Take a Break

If you feel the need to pause your gambling activities, you can choose to Take a Break from your account for up to six weeks. During this period, you will not be able to access your account, and we will suspend marketing communications. Your cash balance will remain untouched, but any bonus funds or free spins may expire, so please review the terms of any promotions before taking a break.

After the break period ends, your account will automatically reopen, allowing you to resume play immediately.

Self-Exclusion

For longer-term control, JokerBet offers a Self-Exclusion option. This prevents you from logging into your account and stops you from creating new accounts under the same licence. Marketing communications will cease within 24 hours of confirmation.

You can self-exclude for a fixed period between six months and five years, or choose to exclude yourself permanently. Once the self-exclusion period ends, your account will automatically reopen unless you have chosen indefinite exclusion.

If you have funds remaining in your account when you self-exclude, you can request a withdrawal by contacting customer support within 24 hours of confirmation.

Closing Your Account

If you decide to stop gambling with JokerBet entirely, you can request to close your account by contacting our customer support team via live chat or email. Our team is available 24/7, though response times may vary during busy periods. Your account will be closed upon receipt of your request.

Help and Advice for Problem Gambling

We recognise that gambling can sometimes become problematic, affecting finances, relationships, and daily life. If you are concerned about your gambling habits, consider the following questions:

  • Am I gambling when I cannot afford to?
  • Am I trying to recover previous losses?
  • Do I feel the need to hide my gambling?
  • Is gambling interfering with my work or responsibilities?

If you answered yes to any of these, it may be time to use our responsible gaming tools or seek professional help.

For additional support, you can visit:

There are also independent software solutions available to block access to gambling sites, including Betfilter and GamBlock.

Age Restrictions

JokerBet is strictly for customers aged 18 years or older. We perform electronic age verification checks at various points during registration and play. If we suspect a user is underage, we may request proof of age documentation and reserve the right to deny access.

We are dedicated to promoting responsible gaming and providing a safe environment for all players. If you have any questions or need assistance with responsible gaming tools, please contact our customer support team.